Privacy & Data Protection Policy

1. Overview & Data Controller

Queenco Entertainment Resort, located at Victory Beach, Sihanoukville, Kingdom of Cambodia, acts as the primary Data Controller responsible for the collection and processing of personal data collected through our digital interfaces and on-premise operations.

We process personal information fairly, transparently, and in accordance with the applicable laws of the Kingdom of Cambodia, international data protection best practices, and the developer program policies of Apple Inc. and Google LLC.

2. Information We Collect

We collect information that you provide directly to us, as well as data generated automatically during your digital interactions with our platforms:

3. Mobile App Permissions & Biometrics (App Store & Google Play)

When using our official mobile applications on iOS (Apple App Store) or Android (Google Play Store), the application may request the following device permissions for specific features:

• Location Services (Precise / Approximate): Used exclusively while the app is in use to provide interactive on-site resort navigation on Victory Beach, guide guests to dining venues, and verify regional service availability. We do not track your location in the background when the app is closed.
• Camera Access: Used exclusively upon your request for contactless digital check-in to capture and verify passport/ID documents. Photos are transmitted securely via encrypted channels and are not stored in your device’s public photo album.
• Push Notifications: Used to deliver real-time booking confirmation notices, suite readiness alerts, and dining reminders.
• Biometric Authentication (FaceID / TouchID / Biometric Prompt): For your convenience, the app supports biometric sign-in. All biometric authentication is executed strictly locally on your device hardware (Apple Secure Enclave / Android Keystore). Queenco never receives, accesses, or stores your biometric templates.

* You can grant, modify, or revoke any of these permissions at any time within your device's Settings > Privacy menu.

4. How We Use Your Information

We process your personal information strictly for legitimate resort hospitality purposes:

• Processing online room bookings, dining reservations, and spa appointments.
• Delivering personalized guest concierge assistance before, during, and after your stay on Victory Beach.
• Managing your Queenco Player Rewards Club loyalty points, tier progression, and dining vouchers.
• Maintaining digital network security, detecting fraudulent transactions, and preventing unauthorized access.
• Complying with statutory reporting requirements under the laws of the Kingdom of Cambodia.

5. Push Notifications & Marketing Communications

With your explicit opt-in consent, we may send periodic promotional announcements regarding seasonal packages, poker tournaments, or beachfront dining specials.

You can opt out of marketing emails at any time by clicking the "Unsubscribe" link in any promotional message, or disable push notifications in your mobile device operating system settings. Essential operational communications (such as booking confirmations and security alerts) will continue to be delivered.

6. Third-Party Service Providers & SDKs

We collaborate with reputable third-party technology providers to power our digital resort infrastructure. All partners are contractually obligated to maintain strict data confidentiality:

• Cloud & Hosting Infrastructure: Secure enterprise server clusters located in high-security data centers.
• Mobile Notification Services: Apple Push Notification Service (APNs) and Google Firebase Cloud Messaging (FCM) for reliable alert delivery.
• Payment Processing: PCI-DSS Level 1 compliant financial payment gateways. Queenco never stores full credit card numbers or CVV codes on our servers.
• Hospitality Management Systems: Secure integration with enterprise property management systems (PMS) for live room inventory.

7. Data Security & Payment Protection

We implement comprehensive organizational and technical security measures:

• End-to-end TLS 1.3 cryptographic encryption for all web and mobile API communications.
• Restricted role-based data access controls limiting customer profile access to authorized concierge and reservations personnel only.
• Continuous vulnerability monitoring, automated threat detection, and regular security audits.

8. Account Deletion & Data Retention (Apple & Google Play Mandate)

9. Age Policy & Children’s Privacy (18+)

We do not knowingly collect or solicit personal information from minors under the age of 18. If we learn that we have inadvertently collected personal data from a child without verified parental consent, we will promptly delete that information from our servers.

10. Your Privacy Rights & Choices

Regardless of your geographic location, Queenco provides all guests with clear rights regarding their data:

• Right of Access: Request a summary copy of personal data we maintain about you.
• Right to Rectification: Request correction of outdated or inaccurate personal details.
• Right to Erasure: Request permanent deletion of your personal records ("Right to be Forgotten").
• Right to Restrict Processing: Request restrictions on specific processing activities.

11. International Transfers & Cambodian Law

Because Queenco Entertainment Resort is situated on Victory Beach in Sihanoukville, Cambodia, personal information submitted through our websites or mobile apps is processed and stored on secure servers governed by the laws and regulations of the Kingdom of Cambodia.

When data is transferred across borders to third-party processors, we ensure appropriate data protection clauses and security safeguards are in place.

12. Updates & Privacy Contact